From the first conversation to the final delivery, we follow a clear order that allows us to move forward without surprises. Each stage has its purpose, its time, and its responsible parties, and you always know where we stand.
If a question comes up while we are working on your order, the most direct way is to email us at info@villamariolu.com or call +54 9 11 3251 7398. We reply to messages within 24 business hours, and calls are answered Monday through Friday from 9 AM to 6 PM. For questions about a shipment or a specific delivery, it is helpful to have the tracking number you received when confirming your purchase; that allows us to locate the exact status without back-and-forth.
Frequently asked questions about timelines, payments, and returns are gathered on the inquiries page, where you can also leave your email to receive news from the workshop.
Every order follows the same path, from the first consultation to the final delivery. This is not a formality: it is the way to ensure that the result arrives when expected and with the agreed detail.
You write through the form or by phone and tell us what you need. In that first conversation, the scope, deadlines, and budget are defined. If something is not clear, we ask before moving forward.
We confirm the materials, measurements, and style preferences. At this stage, any doubts that could delay the work later are resolved. This is the time to adjust whatever is necessary.
The order enters the workshop or the work schedule. The order of arrival is respected, and we notify you if any unexpected issue arises. We do not promise dates that cannot be met.
Before delivery, each piece is checked against what was agreed in the initial consultation. If there is an error, it is corrected at that moment, not after delivery.
Delivery is coordinated as agreed, either at the premises or through the agreed method. After receiving the work, a channel remains open in case any questions or minor adjustments arise.
The total time depends on the type of order and the current workload. A realistic estimate is given during the initial consultation, and if the deadline cannot be met, it is stated before starting.
If you want to see what types of work can be ordered, check out solutions or ask directly at contact.